Refund and Returns Policy

Last Updated: 01/03/2024

Welcome to Kera Fine! Our Refund and Returns Policy outlines the terms and conditions for returning products purchased on our website By making a purchase, you agree to the terms outlined below.

1. Returns Eligibility:

a. Time Frame: You may request a return within 7 days from the date of purchase.

b. Condition: Products must be unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return:

a. Contact Us: To initiate a return, please email us at with your order number, a description of the item(s) you wish to return, and the reason for the return.

b. Approval: Our customer support team will review your request and provide further instructions. Please wait for approval before returning any items.

3. Return Shipping:

a. Cost: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

b. Shipping Method: We recommend using a trackable shipping service to ensure that we receive your returned items.

4. Refund Process:

a. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. Refund Method: If approved, your refund will be processed to the original method of payment within 15 Days.

5. Exchanges:

a. Product Exchange: We currently do not offer direct product exchanges. If you wish to exchange an item, please follow the return process and place a new order.

6. Damaged or Defective Items:

a. Notification: If you receive a damaged or defective item, please contact us within 2 days of receiving the product with photos and a detailed description of the issue.

b. Resolution: We will provide instructions for returning the item and offer a replacement or refund.

7. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at

Thank you for shopping with Kera Fine!