Last Updated: 01/03/2024
Welcome to Kera Fine! Our Refund and Returns Policy outlines the terms and conditions for returning products purchased on our website www.kerafinekf.com. By making a purchase, you agree to the terms outlined below.
1. Returns Eligibility:
a. Time Frame: You may request a return within 7 days from the date of purchase.
b. Condition: Products must be unused, in their original packaging, and in the same condition as received.
2. How to Initiate a Return:
a. Contact Us: To initiate a return, please email us at support@kerafinekf.com with your order number, a description of the item(s) you wish to return, and the reason for the return.
b. Approval: Our customer support team will review your request and provide further instructions. Please wait for approval before returning any items.
3. Return Shipping:
a. Cost: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
b. Shipping Method: We recommend using a trackable shipping service to ensure that we receive your returned items.
4. Refund Process:
a. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. Refund Method: If approved, your refund will be processed to the original method of payment within 15 Days.
5. Exchanges:
a. Product Exchange: We currently do not offer direct product exchanges. If you wish to exchange an item, please follow the return process and place a new order.
6. Damaged or Defective Items:
a. Notification: If you receive a damaged or defective item, please contact us within 2 days of receiving the product with photos and a detailed description of the issue.
b. Resolution: We will provide instructions for returning the item and offer a replacement or refund.
7. Contact Information:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at support@kerafinekf.com.
Thank you for shopping with Kera Fine!